1. Parties to the agreement.

The parties of this Agreement are the Internet Service for the digital assets exchange and the Customer.

2. List of terms.

2.1. A digital asset exchange is an automated online business that is provided by the Service based on these rules.

2.2. Customer is a person using the Service and agreeing with the terms of the Service.

2.3. The digital asset is a transferable unit of a specific payment system that corresponds to the transactions of payment systems and indicates the property rights according to the agreement of the payment system and Customer.

2.4. Order is the information provided online by the Customer for the Service processing and indicates that Customer accepts the exchange rules.

3. Terms of Agreement.

These rules are a public offer and is the main component of the agreement. The public offer refers to the information displayed by the Service about the conditions for submitting an order. The main components of the public offer are submitting final completing order by the Customer and indicating his exact intention to complete the exchange on the terms proposed by the Service before the order completion. The data of the order are created by the Service automatically before order completion. The order conditions must be accepted by the Customer within 24 hours from the order completion. The service agreement is valid from the moment the digital assets are fully deposited from the Customer to the Service according to the order. Transactions with digital assets are accounted for in accordance with the rules, regulations, and condition of electronic payment systems. The contract is valid for a period that is established from the moment of submitting the order until termination at the initiative of one of the parties.

4. Subject of the agreement.

By using payment instruments the Service undertakes to exchange digital assets of the Customer for a commission after submitting an order and does this by selling digital assets to persons wishing to purchase them at an amount not lower than in the order submitted by the Customer. The Service undertakes to transfer funds to the details specified by the Customer in the order. If profit occurs during the exchange it remains on the Service's account as an additional benefit and a bonus for commission services.

Exchange towards third parties is strictly prohibited. In the case of an exchange of funds towards third parties using the Service,

it does not bear responsibility and does not accept claims, the Customer independently deals with the recipient of the funds.

Also, if the customer specified fraudulent data (false name) the exchange agreement is considered invalid, the funds are not returned to the customer, the performer does not bear any responsibility and deletes the order exchange request.

The administration of the Service has the right to request a scan of the passport or another ID with the clearly visible name and photo (the number of the passport can be hidden).

5. Transactions

5.1. If the account of the Service receives an amount of digital assets that differs from that indicated in the order the Service makes a recalculation which corresponds to the actual deposit of digital assets. If this amount exceeds the amount specified in the order by more than 10% the Service terminates the contract unilaterally and all funds are transferred to the Customer account, the commission expenses during the transfer are deducted.

5.2. When the digital assets are not transferred by the Service to the Customer within 24 hours the Customer has the right to demand termination of the agreement and cancel the order, thereby making the full return of the digital assets to Customer account. The application for termination of the agreement and return of title units is carried out by the Service if the funds have not yet been transferred to the Customer account. In case of cancellation of the order the return of the digital assets is made within 24 hours from the order termination request. If the return delay has arisen through no fault of the Service, it is not responsible for them.

5.3. If the digital assets are not deposited to the Service's account within the specified period from the moment the Customer submits the order, the agreement between the parties is terminated by the Service since the contract does not enter into force. The customer may not be notified of this. If the digital assets arrive at the Service after the specified period, the funds are transferred back to the Customer's account and all commission costs associated with the transfer are deducted from these funds.

5.4. If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the operation system, the Service is not liable for damage resulting from the time delay of the transfer. In this case the Customer must agree that all claims will be made to the operation system and the Service will provide his assistance as far as possible within the framework of the law.

5.5. In case of detection of falsification of communication flows or exertion of influence in order to worsen the work of the Service, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be sent to the details specified by the Customer.

5.6. Customer fully agrees that the Service bears limited liability corresponding to the framework of these rules of the received digital assets and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Service.

5.7. The Customer undertakes to comply with the norms corresponding to the legislation as well as not to falsify communication flows and not create obstacles for the normal operation of the Service's program code.

5.8. The Service shall not be liable for loss and consequences in case of an erroneous transfer of digital assets due to incorrect entering of data by the Customer.

6. Warranty period

Within 24 hours after the execution of the exchange of title units, the Service gives a guarantee for the services provided, provided that no other terms are agreed.

7. Unforeseen circumstances.

If unforeseen circumstances arise in the process of processing the Customer's order contributing to the Contractor's failure to comply with the terms of the order the deadlines for fulfilling the order are postponed for the corresponding period of the duration of the force majeure. The Service Provider shall not be liable for any actions or consequences of force majeure.

8. Form of agreement.

Both parties represented by the Service and the Customer accept this of equal legal force indicated in writing.

9. Work with England, Germany and the USA bank cards.

For England, Germany, and the United States cardholders the transfer of digital units are extended for the period to fully complete verification of the cardholder's data. The funds are not subject to any operations during the entire period and are on the account of the Service.

10. Claims and Disputes.

The Customer has the right to submit a complaint in connection with improper operation of the Service by sending an e-mail to the address provided by the Service on the Website.

11. Carrying out exchange transactions. 
11.1. It is strictly forbidden to use the services of the Contractor for illegal transfers and fraudulent activities. When concluding this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, bear criminal liability established by law at the moment. It is also prohibited to use the service from payment wallets of third parties

11.2. If it is impossible to complete the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the details of the Customer minus commission costs. 
11.3. At the first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of settlement systems, as well as victims of illegal actions affected by fraud proven by the judicial authorities. 
11.4. The customer undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Customer undertakes not to interfere with the work of the Contractor and not damage its software and hardware, and the Customer undertakes to transfer accurate information to ensure that the Contractor fulfills all the terms of the contract. 



12. Disclaimer. 
The Contractor has the right to refuse to conclude an agreement and fulfill the application, and without explanation. This paragraph applies to any client. 

13. Refund Policy

13.1. General Provisions

13.1.1. Refunds are possible only in cases where the exchange was not completed due to technical or other reasons related to the service’s operation.

13.1.2. Refunds are possible if the client initiates a refund in the case where the exchange cannot be completed.

13.2. Grounds for Refund

13.2.1. If the exchanger experiences technical issues and payment is not possible.

13.2.2. Funds were credited, but the exchange did not occur within the timeframe established by the regulations.

13.2.3. The user accidentally made a double payment.

13.2.4. Problems with the recipient’s details (if confirmed by documentation or payment system support).

13.3. Cases Where Refunds Are Not Made

13.3.1. The user provided incorrect details for receiving funds.

13.3.2. The transaction was completed according to the provided details.

13.4. Refund Review Period

13.4.1. Requests for refunds are reviewed within 1 business day from the moment of application.

13.5. Procedure for Requesting a Refund

13.5.1. To initiate a refund, the user must contact the service by email with the subject line "Refund Request."

13.5.2. The email used for the request must match the one provided in the application. Otherwise, the refund is not possible.

13.5.3. The request must include:

application number;

refund address.

13.6. Fees and Expenses

13.6.1. If the refund is caused by the user’s fault, all payment system fees are charged to the user.

13.6.2. If the error is on the service’s side, the refund will be made in full.

13.7. Refusal of Refund

13.7.1. The service reserves the right to refuse a refund if the user’s actions show signs of fraud.